Personal Data

Concerned about the protection of the personal data of its customers and prospects, RACKEN is committed respecting the provisions relating to data processing, the files and freedoms.

As the person in charge of processing, RACKEN is committed to respecting the confidentiality and security of your personal data, in accordance with this Personal Data Protection Policy.

By using our Site, creating a customer account or placing an order, you declare that you accept without reservation the terms of this Personal Data Protection Policy.

RACKEN may modify this Privacy Policy at any time. Any changes will be effective upon posting.

1. Who is the data controller?

The data controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing.

The person in charge of the treatment of the personal data transmitted within the framework in particular of the navigation on the site, of a creation of customer account or the realization of an order is :
SAS CFP – RACKEN
1325 chemin des levées
26600 TAIN L’HERMITAGE

2. Which personal data are collected and by which means?

RACKEN, as person in charge for treatment, is likely to treat, whole or part, of the following data:

– Name
– First name
– Phone number
– Email address
– Postal address
– Username and password
– Purchase and order information
– Electronic identification data available on or from your computer (such as “cookies” or “IP addresses”)
– Data of activity on the site RACKEN SOLAR (type of visited pages, date of visit or still actions carried out on the site such as the setting of an article in the basket)

We collect and use your personal information in order to process your requests for information, your orders, and to provide you with a quality service, to simplify your access to our products and our services.

RACKEN is likely to collect data when :

– you browse our website
– you register on our website
– you register on our website to receive our newsletters
– you place an order on our website
– you leave a comment on the website

3. Why are these data collected?

The collection of your personal data is necessary to RACKEN in order to :

– To allow you to create and to reach a personal space on the site RACKEN
– To answer your questions
– The taking into account and the realization of the commercial relation: to treat and ensure the follow-up of your order, your delivery, your invoicing, the after-sales service and the realization of survey of satisfaction
– Managing unpaid invoices and disputes
– Fight against fraud
– Adapt the presentation of our site to your needs